SHIPPING POLICY

RETURN & EXCHANGE POLICY

For any reason, the customer may return the order, in full or partially when returned to us within 14 days of delivery.

​

We only accept returns on unworn items. If your return doesn’t fulfil those basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your exchange. Return costs are always the responsibility of the buyer.

​

​

RETURN ADDRESS

SAM ART

Lukasstr. 16

50823 Köln

​

​

RETURNS & EXCHANGE

To return an item for exchange or refund, please follow the steps below:

​

Contact us at info[at]sam-zadeh.de with your intentions to return. Include your order number and specify which item(s) you wish to return. To exchange an item for another, please inform us asap so we can reserve the wanted item for you while waiting for your return goods.

​

Please refer to the following information in your mail:

• Order number

• Item number

• Ordered on am () / received on ()

• Name of the customer(s)

• Address of the customer(s)

• Signature of the customer(s) (only for communication by post)

• Date

​

You can choose any shipping service as you want (e.g. DHL, UPS).

​

If you return with another shipping service, we strongly recommend a trackable service and to keep your receipt. Make sure that our address is correct as late returns because of incorrect receiver address may cause the return to be sent back to you, which could mean extra charges for you as well as exceeding the approved deadline for returns.

​

All returns must be received in their original condition and packaging.

​

Returns may take up to 3 working days to process once received.

​

​

COSTS

You are responsible for the costs of return.